Words matter... Are you using them to connect or disconnect?
This week's message was inspired by Mark Batterson and his amazing book,
"Please, Sorry, Thanks-The Three Words That Change Everything".
Are the words you're using bringing you close to your clients or disconnecting you from your clients?
Would you even know?
In a post-trust world, the words you use have the power to convey meaning, express emotions, build relationships and shape perceptions.
